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  #1  
Old November 25th, 2021
egp egp is offline
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Join Date: Nov 2021
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Default Unable to contact Escort

Anyone have any advice for contacting them?

I have an older 9500ix (bought in 2013) that I want to send in for repair or possibly trade-in for a Redline 360C, but want to discuss it first.

I've been trying to contact Escort multiple times per day for 3 weeks, the phone queue is always full, never a chance to leave a message, have also sent emails and gotten no response.

Thx
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  #2  
Old November 26th, 2021
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MurrayB MurrayB is offline
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Join Date: Aug 2013
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Default

Hello - This is the way to do it. Call shortly after Escort opens in the morning and request a call back. You will hear from a cheerful and helpful customer service rep within typically a couple hours. I have an RL360c that I purchased at launch June 2020 I have been using radar detectors since 1985 I highly recommend it.
Good luck!
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  #3  
Old November 26th, 2021
flylow7f39 flylow7f39 is offline
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Give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.

My understanding is, like many businesses, Escort is a bit shorthanded. As far as I know all of Escort's customer service representatives are still working from their homes. I wouldn't expect an email reply.
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Moderators here are not Escort employees.

If you need immediate help give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.
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  #4  
Old November 26th, 2021
egp egp is offline
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Was finally able to get through late this afternoon


Sent from my iPhone using Tapatalk
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