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Old September 10th, 2015
timroswell timroswell is offline
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Join Date: Mar 2014
Posts: 10
Default Problem with new Passport Max2

I purchased a new Max2 from Amazon over the weekend. I currently also have a Max. Just got tired of switching between the cars so bought a Max2.
I registered the Max2 on Escort's website.

However when I connected the Max2 to PC running Windows 7 and another running 10, connected but showed serial nbr as all zeros, I could click the update button, unit updated but merged button was grayed out. Attached picture.

Escort customer support told me for new units you get a free database subscription for a certain nbr of days, that shouldnt be an issue???

Tried my MAX on both machines, worked perfectly.

Called customer support, they told me issue was with Windows 10. Told them tried on windows 7/10 same problem. Max detector all worked fine. Told me to uninstall detector tools/reinstall did that, was same version 1.11.60. Still same results.

Called again, they told me the problem was with detector tools, was being fixed, try again tonight. ok, uninstalled tools, reinstalled tools, same version, same problem. Max OK, MAX 2 no serial nbr.

Also checked in Windows 7/10 Control Panel/Devices when either unit connected shows just Passport Max for both. I thought it might show Passport Max 2

Bottom line, everything works fine with old Max, but not with new Max 2.

Not even sure if Max2 is even working, drove around awhile, went by all the usual spots, nothing. Also followed police car thinking it might pick something up, nothing. But then again in my suburb, Roswell outside of Atlanta, i think they only use laser guns. That's all I ever seem to pickup in the 2 usual spots.

Any suggestions? Any advice? Is there a way to escalate with customer support?
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detector tools, max, max2

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