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Old December 10th, 2020
Jim0861 Jim0861 is offline
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Join Date: Jun 2012
Posts: 12
Default Subscription Expired (Escort Live!)

I need some help here from the forum. I tried contacting customer service. Good luck with that!
I recently paid for my annual subscription and each time I open Escort Live! I receive the alert you see on the attached image. When I go into the subscription settings it says my subscription has already been paid. The app seems to work fine after I clear the alert, its just annoying. I have uninstalled and reinstalled the latest version of Escort Live! and the issue persists. As I stated, I tried to contact customer service, but I can't get through. This occurs whether or not the phone is attached to the detector or not. Samsung Galaxy S-20.
Any suggestions are appreciated.
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Old December 11th, 2020
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MurrayB MurrayB is offline
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The best way to reach CS is to call early in the day and request a call back. They will call you back usually within a couple hours. Good Luck!
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Old December 11th, 2020
flylow7f39 flylow7f39 is offline
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Quote:
Originally Posted by MurrayB View Post
Quote:
Originally Posted by Jim0861 View Post
I tried to contact customer service, but I can't get through.
The best way to reach CS is to call early in the day and request a call back. They will call you back usually within a couple hours. Good Luck!
Yep, give Escort Radar customer service a call right after they open at 9AM Eastern time. 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back. IIRC you will need the detectors serial number.

Quote:
Originally Posted by Jim0861 View Post
I recently paid for my annual subscription and each time I open Escort Live! I receive the alert you see on the attached image.
Escort hasn't charged compatible detector owners for Live yet, you'll need to talk with an Escort customer service rep to get this straightened out.
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Moderators here are not Escort employees.

If you need immediate help give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.

Last edited by flylow7f39; December 11th, 2020 at 09:29 AM.
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