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Old May 27th, 2016
Salty Salty is offline
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Default My Experience with Escort's Customer Service

It seems people only post about customer service when they have a negative experience. In recent months, I had begun to experience random and intermittent X band falsing. I contacted Larry here on the forum, who asked me to contact Customer Service. In the past, Larry would set up the repair myself, but I know his job title has changed so I didn't mind contacting CS. I spoke with a woman whose name I believe is Marleigh (sp) if my memory serves me well. She was very pleasant to speak with, and set up my return.

I shipped out my Redline to Escort, and received it back in under 10 days with a repair sheet attached to it. They replaced my X band LNA and also did something to the lidar alerts. I'm very impressed with how easy it was to setup a repair and how quickly it was handled. They also honored my requests to keep my current case instead of switching it out like I've read some others complain about. (I don't think they're really switching cases in those cases, I think they are just sending new Redlines as a replacement)

Thank you Escort for the awesome CS I experienced!
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Old May 27th, 2016
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EscortRadar EscortRadar is offline
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Thank you so much for your feedback. I have forwarded it to the customer service manager and "Marla" (your phonetics are correct though )

Working in customer service can be a thankless job. You are correct that people typically only go out of their way to report negative experiences so we like to share the reports of positive experiences as much as we can.

Have a wonderful holiday weekend and remember to thank a veteran for their service to our country. If I remember correctly, you are one Salty. If so then thank you sir!
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  #3  
Old May 27th, 2016
Salty Salty is offline
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Quote:
Originally Posted by EscortRadar View Post
Thank you so much for your feedback. I have forwarded it to the customer service manager and "Marla" (your phonetics are correct though )

Working in customer service can be a thankless job. You are correct that people typically only go out of their way to report negative experiences so we like to share the reports of positive experiences as much as we can.

Have a wonderful holiday weekend and remember to thank a veteran for their service to our country. If I remember correctly, you are one Salty. If so then thank you sir!
Marla, yes, that's it. I was close but in all fairness, I spoke with her about a month ago. Yes, it took me that long to finally send the Redline out. You have always been a pleasure to "deal" with, and Marla was no exception. Have a great weekend yourself Larry!

I want to emphasis that I was never in the military and I am not a Veteran. I would never want anyone to believe that I am as only the men and women who wore the uniform should receive the honor of being called a Veteran. For those on this forum that have or are currently serving, thank you for your service!
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Old May 27th, 2016
TobyU TobyU is offline
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I too have had good experiences with repair service. My beef is that so many units have to go back for service. Maybe it's those darn machines in Canada that make them but this had been an issue before they were made/assembled there if I have my history correct.
But the Cinci service people are fast and do a great job on repairs.
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Old May 27th, 2016
Butcher318 Butcher318 is offline
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Quote:
Originally Posted by Salty View Post
It seems people only post about customer service when they have a negative experience. In recent months, I had begun to experience random and intermittent X band falsing. I contacted Larry here on the forum, who asked me to contact Customer Service. In the past, Larry would set up the repair myself, but I know his job title has changed so I didn't mind contacting CS. I spoke with a woman whose name I believe is Marleigh (sp) if my memory serves me well. She was very pleasant to speak with, and set up my return.

I shipped out my Redline to Escort, and received it back in under 10 days with a repair sheet attached to it. They replaced my X band LNA and also did something to the lidar alerts. I'm very impressed with how easy it was to setup a repair and how quickly it was handled. They also honored my requests to keep my current case instead of switching it out like I've read some others complain about. (I don't think they're really switching cases in those cases, I think they are just sending new Redlines as a replacement)

Thank you Escort for the awesome CS I experienced!

Great post. In reality they are not just sending you a new Redline. They actually do change out covers.
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