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#1
March 1st, 2019
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Live subscription problem after extension
My Live subscription was extended for a year to 2020. I can see this in Settings - Subscriptions but every time I go into Escort Live on my Iphone I get a message Your Subscription Has Expired! and I do not get any speed limits or live updates. Please help.
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#2
March 1st, 2019
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Quote:
__________________
 Countermeasures: Radar Detectors: Max 360c, Redline EX, Max 360, & others plus Escort Live! Dashcam: Escort M1 and Thinkware F750 ------------------------------------- Moderators here are not Escort employees. If you need immediate help, please call Escort Radar customer service right after they open at 9:00 A.M. Eastern time, at 1-800-543-1608, option 2. Wait for the pause following the message and use the option for a call-back. ------------------------------------- |
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#3
March 1st, 2019
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I am logged in and when I go to setting I do see current subscription expiring in 2020. I also logged out and logged in again to "refresh" the app, turned phone off and back on. Still same.. When I open escort live it tells me Your Subscription Has Expired I click Renew it takes me to a screen that shows my active subscription to 2020.
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#4
March 1st, 2019
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__________________
 Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or you can fill out a repair form and we will contact you. |
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#5
March 2nd, 2019
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Quote:
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#6
March 2nd, 2019
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Looks like My subscription for Escort Live is bouncing between being valid till the end of 2019, and expired. I also notice that up here in Calgary, Alberta Canada
I have lost all the information regarding Red light cameras. I will call support on Monday Cheers
__________________
Max 360, RedLine EX, Escort Live iPhone 6s |
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#8
March 5th, 2019
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Waiting for the new Escort Live
I just finished talking to the wonderful support staff for Escort Live.
We confirmed for the Calgary area, my logon information was not being forwarded to the server. The Software developers have been informed of the issue and about speed limits not populating, along with Red light cameras. I look forward to when the upgrade is completed. Cheers
__________________
Max 360, RedLine EX, Escort Live iPhone 6s |
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#9
March 5th, 2019
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I have a couple questions. I am new (just got the ix Sunday) so I don't know what is normal or not.
1st question, I get the subscription message as well. I thought I read that I have a year subscription included on one thing and that there is a three month subscription on another. My other question is that my detector never shows what the speed limit is. It only has (--). Am I doing something wrong to make it so these things don't register? I have two weeks to return it to the place of purchase and so far, it is leaving alot to be desired. Brad |
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#10
March 7th, 2019
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You need to register the detector then login to Escort Live using the credentials you created when you registered. That is how you activate your Escort Live premium subscription (1 yr) and Defender database account (3 mos).
You only receive speed limit data when connected to Escort Live and logged into a premium account.
__________________
Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or you can fill out a repair form and we will contact you. |
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