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  #1  
Old March 1st, 2019
belick777 belick777 is offline
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Location: Denver, CO
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Default Live subscription problem after extension

My Live subscription was extended for a year to 2020. I can see this in Settings - Subscriptions but every time I go into Escort Live on my Iphone I get a message Your Subscription Has Expired! and I do not get any speed limits or live updates. Please help.
  #2  
Old March 1st, 2019
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TBNTX TBNTX is offline
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Quote:
Originally Posted by belick777 View Post
My Live subscription was extended for a year to 2020. I can see this in Settings - Subscriptions but every time I go into Escort Live on my Iphone I get a message Your Subscription Has Expired! and I do not get any speed limits or live updates. Please help.
Sounds to me that you are not logged into your premium account in the app.
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  #3  
Old March 1st, 2019
belick777 belick777 is offline
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I am logged in and when I go to setting I do see current subscription expiring in 2020. I also logged out and logged in again to "refresh" the app, turned phone off and back on. Still same.. When I open escort live it tells me Your Subscription Has Expired I click Renew it takes me to a screen that shows my active subscription to 2020.
  #4  
Old March 1st, 2019
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EscortRadar EscortRadar is offline
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belick777,
Please send me a private message with your login email address.

Thank you
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  #5  
Old March 2nd, 2019
marinerjoe marinerjoe is offline
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Quote:
Originally Posted by belick777 View Post
I am logged in and when I go to setting I do see current subscription expiring in 2020. I also logged out and logged in again to "refresh" the app, turned phone off and back on. Still same.. When I open escort live it tells me Your Subscription Has Expired I click Renew it takes me to a screen that shows my active subscription to 2020.
Yesterday the same happened to me. My subscription now says it expires on 29 Feb 2020.
  #6  
Old March 2nd, 2019
Datsun Datsun is offline
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Join Date: Jun 2011
Location: Alberta, Canada
Posts: 16
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Looks like My subscription for Escort Live is bouncing between being valid till the end of 2019, and expired. I also notice that up here in Calgary, Alberta Canada
I have lost all the information regarding Red light cameras.
I will call support on Monday
Cheers
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  #7  
Old March 3rd, 2019
Brass Brass is offline
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Datsun , Iím also seeing issues in Calgary. Only a couple of cameras where there used to be dozens... intermittent login issues today as well...

Brass


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  #8  
Old March 5th, 2019
Datsun Datsun is offline
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Join Date: Jun 2011
Location: Alberta, Canada
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Cool Waiting for the new Escort Live

I just finished talking to the wonderful support staff for Escort Live.
We confirmed for the Calgary area, my logon information was not being forwarded to the server. The Software developers have been informed of the issue and about speed limits not populating, along with Red light cameras.
I look forward to when the upgrade is completed.
Cheers
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  #9  
Old March 5th, 2019
Bradleyka Bradleyka is offline
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Join Date: Mar 2019
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I have a couple questions. I am new (just got the ix Sunday) so I don't know what is normal or not.
1st question, I get the subscription message as well. I thought I read that I have a year subscription included on one thing and that there is a three month subscription on another.
My other question is that my detector never shows what the speed limit is. It only has (--). Am I doing something wrong to make it so these things don't register? I have two weeks to return it to the place of purchase and so far, it is leaving alot to be desired.
Brad
  #10  
Old March 7th, 2019
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EscortRadar EscortRadar is offline
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You need to register the detector then login to Escort Live using the credentials you created when you registered. That is how you activate your Escort Live premium subscription (1 yr) and Defender database account (3 mos).

You only receive speed limit data when connected to Escort Live and logged into a premium account.
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Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or you can fill out a repair form and we will contact you.
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