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  #41  
Old July 16th, 2020
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Esc0rtFan Esc0rtFan is offline
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Correct at this point we aren't going to be able to assist any further on this matter. All we can do is say keep trying. Call as soon as opening time starts, get in the call back que. It is really all I know to say. I talked with Escort and they are doing their best right now but the calling system is getting overloaded. Just keep trying.
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  #42  
Old August 10th, 2020
BigErnM BigErnM is offline
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For those of you who don't want to mess with customer service. I have found that you can just register again with a new email address and it will give you the subscription back. It doesn't even have to be a real email address as there is no verification on the app.

I tried logging out and in dozens of times on my iPhone with the expired email address account with no luck. Pairing and unpairing the detector, using an android device, then going back to iPhone, deleting the iPhone app and reinstalling, removing the detector from the iPhone Bluetooth devices menu and repairing didn't fix it either. So it's either waste time with tech support or just put in an alternate/dummy email and you are back in business.
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  #43  
Old August 11th, 2020
TimTech TimTech is offline
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Default Live - working again

Quote:
Originally Posted by BigErnM View Post
For those of you who don't want to mess with customer service. I have found that you can just register again with a new email address and it will give you the subscription back. It doesn't even have to be a real email address as there is no verification on the app.

I tried logging out and in dozens of times on my iPhone with the expired email address account with no luck. Pairing and unpairing the detector, using an android device, then going back to iPhone, deleting the iPhone app and reinstalling, removing the detector from the iPhone Bluetooth devices menu and repairing didn't fix it either. So it's either waste time with tech support or just put in an alternate/dummy email and you are back in business.
Worked like a champ for me. Thank you!
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  #44  
Old August 20th, 2020
bobby2478 bobby2478 is offline
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Quote:
Originally Posted by IzzyMan12078 View Post
Thank You - Same account / logged in / logged out reinstalled etc.
Ironically - I'm also now experiencing no speed limit data with a max 360C connected through car WIFI - just a white speed limit icon with dashes - Major interstate that used to show.
I'll be contacting Escort - Thanks
The posted speed limit suddenly not displaying likely is a different issue then whether your account/registration has expired. I recently started having problems with the speed limits not showing up over the past week with my Max360 as well (connected via bluetooth to my Android phone). As I indicated in another post this is likely due to the fact that Escort Live no longer has the ability to access your location in the background (under Android Settings, Apps, Escort Live, you can see what options are available for Location access and now it only allows access while the app is actively in use).
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  #45  
Old August 20th, 2020
vbphil vbphil is offline
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Join Date: Apr 2017
Location: Corrales, NM
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Angry No Speed limit data, expired subscription

Escort Live is acting up again, wasn't working for 3 days on a road trip. Worst time for it to screw up.

iPhone 7, iX Detector.

Had this for years now and generally it's worked okay, But, now I'm getting Subscription Expired warnings and no more Speed Limit Data.

I've tried reinstalling and repairing, logging off and on but nothing is working.

In my mind the Subscription Expired message is too quick to come up and doesn't allow for the Bluetooth connection to be complete to recognize the Device. I don't need a subscription because I have a compatible detector and Premium is supposed to be free for life.

Any ideas?
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  #46  
Old August 20th, 2020
flylow7f39 flylow7f39 is offline
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Quote:
Originally Posted by vbphil View Post
Escort Live is acting up again, wasn't working for 3 days on a road trip. Worst time for it to screw up.

iPhone 7, iX Detector.

Had this for years now and generally it's worked okay, But, now I'm getting Subscription Expired warnings and no more Speed Limit Data.

I've tried reinstalling and repairing, logging off and on but nothing is working.

In my mind the Subscription Expired message is too quick to come up and doesn't allow for the Bluetooth connection to be complete to recognize the Device. I don't need a subscription because I have a compatible detector and Premium is supposed to be free for life.

Any ideas?
Sounds like you need to call them.

With the ongoing pandemic situation you'll need to call Escort customer service at 1-800-543-1608, option 2, Monday through Friday. Call right after they open at 9:00 A.M. Eastern time then wait for the pause following the message and use the option for a call back. They are still working from home and are very busy at this time. Once the queue gets full for the day the call back option is gone and you'll have to wait and call back on a different morning. Early is a must!

Quote:
Originally Posted by flylow7f39 View Post
Make sure to have the detector's serial number at hand.

Quote:
Originally Posted by flylow7f39 View Post
Escort Live premium version subscriptions have been extended since Live came out back around 2011 at no charge for all using a Live compatible detector including Live cords.

If your Escort Live account should expire simply contact Escort and they'll renew it.
From November 18th, 2019:
Quote:
Originally Posted by EscortRadar View Post
flylow7f39 is correct. If you are using an Escort Live compatible detector then your Escort Live premium subscription should renew automatically at no charge.
From April 9th, 2019:
Quote:
Originally Posted by EscortRadar View Post
As long as you use a detector with Escort Live, then your account will not expire. If it ever does, simply contact us and we will renew it.
From July 30th, 2018:
Quote:
Originally Posted by EscortRadar View Post
Since its release we have never changed the subscription model of Escort Live.

Free users receive every feature except:
- Radar detector based Live alerts (free users receive only Police Spotted and Mobile Speed Camera Live alerts)
- Speed limit data

Premium (paid for) users receive all Live alerts and speed limit data.

Escort devices which connect to Escort Live receive a one year premium subscription. Note that we have continually renewed these subscriptions since Escort Live was released.
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Moderators here are not Escort employees.

If you need immediate help give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.

Last edited by flylow7f39; August 20th, 2020 at 07:52 PM.
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  #47  
Old August 20th, 2020
BigErnM BigErnM is offline
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vbphil, you can just logout and then re-register with any different email address you want and it will reactivate your Escort Live app. You can even use a made up one. It doesn't send you anything that you need to actually receive in your email to activate.
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  #48  
Old August 21st, 2020
vbphil vbphil is offline
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Default This is stupid.

So I logged out of Escort Live and registered again with another email address and now it's working again with the Speed Limit data.

I noticed that now it displays the logged in user's name instead of the email address used to login. When I log out and then log in with my original email it will show the logged in user's email and not their name. Strange that there's that difference.

-phil
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  #49  
Old August 21st, 2020
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Esc0rtFan Esc0rtFan is offline
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Quote:
Originally Posted by vbphil View Post
So I logged out of Escort Live and registered again with another email address and now it's working again with the Speed Limit data.

I noticed that now it displays the logged in user's name instead of the email address used to login. When I log out and then log in with my original email it will show the logged in user's email and not their name. Strange that there's that difference.

-phil
Glad you got it going!!
__________________
I use the following Escort Products

Escort Redline 360c
M1 Dash cam
Escort Live
-----------------------------------------------------------
If you need immediate help please contact Escort Customer service by calling 1-800-543-1608, option 2. , M-F 9:00AM-5:30PM EST..
------------------------------------------------------------
To contact an Official Escort Representative/Forum Admin please use this link below.

http://escortradarforum.com/forums/sendmessage.php
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  #50  
Old August 22nd, 2020
BigErnM BigErnM is offline
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Join Date: Mar 2018
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Quote:
Originally Posted by vbphil View Post
So I logged out of Escort Live and registered again with another email address and now it's working again with the Speed Limit data.

I noticed that now it displays the logged in user's name instead of the email address used to login. When I log out and then log in with my original email it will show the logged in user's email and not their name. Strange that there's that difference.

-phil
Mind did that as well. I think I registered the same way both times, but it used to show the email address logged in and now it shows the name.
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