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Old May 27th, 2016
Salty Salty is offline
Join Date: Mar 2011
Posts: 87
Default My Experience with Escort's Customer Service

It seems people only post about customer service when they have a negative experience. In recent months, I had begun to experience random and intermittent X band falsing. I contacted Larry here on the forum, who asked me to contact Customer Service. In the past, Larry would set up the repair myself, but I know his job title has changed so I didn't mind contacting CS. I spoke with a woman whose name I believe is Marleigh (sp) if my memory serves me well. She was very pleasant to speak with, and set up my return.

I shipped out my Redline to Escort, and received it back in under 10 days with a repair sheet attached to it. They replaced my X band LNA and also did something to the lidar alerts. I'm very impressed with how easy it was to setup a repair and how quickly it was handled. They also honored my requests to keep my current case instead of switching it out like I've read some others complain about. (I don't think they're really switching cases in those cases, I think they are just sending new Redlines as a replacement)

Thank you Escort for the awesome CS I experienced!
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