problem updating 8500ci plus

[rocky]

I have 8500 ci plus and having hard time connecting it to the computer. The drivers are ok, but software is just not able to find the radar. I am using windows 7, did try windows xp, ( both computers with the framework installed) 3 different cables, reinstalled the software couple times, no luck. any ideas. thanks .

[EscortRadar]

Be sure that the 8500ci Plus is powered on when you connect it to your computer. Does your computer recognize the connected and powered on 8500ci Plus? It should "ding" when you connect the system and power it on.

[rocky]

Thanks for the response.The computer recognize the connected and powered 8500ci Plus.But the software is unable to connect to. I spend an hour on the phone with the customer service representative. We didn't solve the problem. He send a message to IT department. It was a week ago. No news yet.

[EscortRadar]

rocky, with the 8500ci Plus powered on and plugged into the USB port of your computer, see if the 8500ci Plus is recognized under the ports section in Device Manager and report back.

Thank you

[Pilot]

I'm having the almost same problem.
Did rocky find a solution for his problem?!

[EscortRadar]

First, do not apply power to the 8500ci when updating it. Simply plug in the USB to your computer to update it. Applying power the system before plugging in the USB to your computer can actually prevent an update.

Second, what does it say for the 8500ci Plus in Windows Device Manager? It should say "PASSPORT 8500ci Plus International (COM XX)"

[rocky]

I am confused. before you said that power needs to be on. so you saying that power off. computer says it is 8500 ci . anyway i did try with the power on and off, same results.

[EscortRadar]

I was originally incorrect. The 8500ci/Plus should be updated with the power off.

[EscortRadar]

Also, be sure that the USB cable is not connected to your computer with the 8500ci powered on. If it is, or has been powered on with a USB connection to your computer then unplug the USB cable, power off the system, and then plug the USB cable back in and restart Detector Tools.

[rocky]

I did try to connect to detector with the power off. Computer com port is active, but the software doesn't find the detector anyway. Should I send it for repair?do
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