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Old September 21st, 2012
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EscortRadar EscortRadar is offline
Official Escort Rep
 
Join Date: Apr 2009
Posts: 17,047
Exclamation Escort and Beltronics Service Tiers and Fees

We now have these levels of service:

Tier 1 service charge is $39.95 and is for external product issues such as: button malfunctioning, case replacement, speaker replacement, etc. Tier 1 service includes the following:
- Only the issue reported will be repaired and warranted, no other service will be performed or warranted
- UPS Ground return shipping

Tier 2 service charge is $99.95 and is for internal related product issues such as: no audio, no detection, falsing, error message, no power, etc. Tier 2 service includes:
- Only the issue reported will be repaired and warranted, no other service will be performed or warranted
- UPS Ground return shipping

Premium Escort is the highest level of service for $139.95 and includes:
- Replace accessories
- 1 year warranty on the detector
- Pre-paid shipping label supplied to return the detector with
- UPS 2 Day return shipping
- Full inspection of all systems
- Update operating software to current version
- Discount to purchase a SmartCord Live if detector is compatible

SmartCord Live repairs are a flat fee of $39.95.
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Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or you can fill out a repair form and we will contact you.

Last edited by EscortRadar; June 16th, 2017 at 12:12 PM. Reason: no longer offering 8500 refurbs